Privacy Policy

Effective Date: 23 September 2025

Welcome to Puja Shraddha – your trusted partner for online puja services, pandit booking, samagri delivery, vastu, and astrology consultations.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (https://pujashraddha.com) or mobile application. By accessing or using our platform, you agree to this policy.

📌 1. Information We Collect

We collect the following information to provide and improve our services:

Personal Information

Name
Email address
Phone number
Address (used for puja booking and samagri delivery)
Approximate location (used to find nearby pandits and services)
Payment details (processed securely via trusted third-party payment gateways like PhonePe)

Service & Interaction Data

Puja, consultation, or product selection and booking details
App interactions (e.g., button clicks, search activity, and screen visits) to improve usability
Feedback and communication history with our support team

Technical Information

Device type, operating system, browser, IP address
Analytics data such as pages visited and time spent (via tools like Google Analytics or Firebase)

📌 2. How We Use Your Information

We use your information strictly for the following purposes:

To process bookings, puja samagri orders, and consultations
To connect you with suitable pandits or service providers
To securely process payments through verified gateways
To communicate updates, confirmations, and support messages
To improve our app performance and user experience (through analytics)
To send festival offers or notifications (you may opt out anytime)

We do not sell, rent, or trade your personal information.

📌 3. Data Sharing and Third-Party Services

We only share limited data when necessary to fulfill your service request or ensure smooth app functionality.

Your data may be shared with:

Pandits or Vendors: to complete bookings or consultations
Payment Gateways (e.g., PhonePe): for secure payment processing
Analytics Providers (Google Analytics / Firebase): to understand app performance and improve services

We do not share your information for advertising or marketing purposes.

All third-party partners follow industry-standard privacy and data security measures.

📌 4. Data Storage and Security

We use strong encryption and industry-standard security practices to protect your information.
All payment transactions are processed securely through trusted third-party gateways.

While we take every precaution to safeguard your data, no online platform can guarantee 100% security.

📌 5. Data Retention

We retain personal data only as long as necessary to fulfill the purpose it was collected for — such as completing puja services or fulfilling legal and accounting obligations.

You can request deletion of your data anytime (see Section 8 below).

📌 6. Location Data

We may collect your approximate location to show nearby pandits, samagri delivery options, or relevant services.

This data is not stored permanently and is used solely to enhance booking convenience.

📌 7. Cookies & Tracking Technologies

Our website and app use cookies and similar technologies to:

Remember your preferences
Improve app performance and navigation
Analyze user behavior through analytics tools

You can disable cookies in your browser settings, but certain functions may not work properly.

📌 8. Your Rights & Data Deletion

You have full control over your data. You can:

Access, update, or correct your personal information
Opt out of promotional messages
Request deletion of your account and all associated data

To delete your data, visit our Data Deletion Request Page:
🔗 https://pujashraddha.com/account-data-deletion-policy/
or email us at info@pujashraddha.com

Once verified, your data will be deleted from our active systems within 7 business days, except for legally required records.

📌 9. Third-Party SDKs and Integrations

Our app may use third-party SDKs and APIs such as:

PhonePe SDK – for payment transactions
Google Analytics / Firebase – for usage analytics and app performance

Each third-party service has its own privacy policy. We recommend reviewing them for additional details.

📌 10. Children’s Privacy

Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal data from minors. If you believe a child has shared data with us, please contact us for prompt removal.

📌 11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services.
The updated version will always be posted on this page with a new effective date.

📌 12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

📧 Email: info@pujashraddha.com
📞 Phone: +91 9993020060
🏠 Address: 1, Sooraj Nagar, Kelamata Mandir ke Samne, Bangali Chouraha, Indore – 452016