Effective Date: 23 September 2025

At Puja Shraddha, we respect your privacy and give you full control over your personal information.
This policy explains how you can request deletion of your account and associated data, and how we process such requests in accordance with applicable laws, including the Information Technology Act, 2000, and Google Play Data Safety Guidelines.

📌 1. Scope of Policy

This Account & Data Deletion Policy applies to all users of the Puja Shraddha website (www.pujashraddha.com) and the Puja Shraddha mobile application.
It covers all personal data collected through our booking forms, contact forms, and app interactions, including:

  • Name, phone number, email address, and location

  • Booking and order details

  • Payment and transaction details (excluding sensitive card info)

  • Any communication or feedback shared with us

📌 2. Your Right to Data Deletion

You have the right to request deletion of:

  • Your user account (if created)

  • All personal information stored in our systems

  • Any associated booking, order, or transaction history (where legally permissible)

We will delete your data upon verification, except where retention is required by law (e.g., financial record-keeping, tax compliance, or dispute resolution).

📌 3. How to Request Account or Data Deletion

You can request deletion of your account or data through any of the following methods:

Option 1: Via Email

Send an email to info@pujashraddha.com with the subject line:
👉 “Request for Account/Data Deletion – Puja Shraddha”

Please include:

  • Your registered name and phone number/email ID, and

  • A short note specifying whether you want to delete only your account or all associated data.

Option 2: In-App or Website Form

You can also submit a data deletion request using the following form.

Once we receive your request, we will:

  1. Verify your identity to protect your data.

  2. Confirm the scope of deletion.

  3. Complete the deletion process within 7–10 working days.

📌 4. Data That Cannot Be Immediately Deleted

Certain data may be retained temporarily or permanently due to:

  • Legal, tax, or accounting obligations.

  • Ongoing investigations, chargebacks, or disputes.

  • Technical backups stored securely for a limited duration (max 90 days).

Such retained data is kept secure and inaccessible for any other use.

📌 5. Effect of Deletion

Once your data is deleted:

  • You will no longer have access to your previous bookings, invoices, or account details.

  • Any pending orders or services linked to your deleted account will be cancelled.

  • You may continue to browse our public website but will need to create a new account for future use.

📌 6. Data Security After Deletion

We ensure that deleted user data is:

  • Permanently removed from our active systems, and

  • Securely overwritten or anonymized in compliance with our data retention policy.

We never sell, share, or reuse deleted user data for any purpose.

📌 7. Contact for Data Deletion Requests

If you have any questions about this policy or wish to initiate a data deletion request, please contact us at:

📞 Phone: +91 9993020060
📧 Email: info@pujashraddha.com
📍 Address: 1, Sooraj Nagar, Kelamata Mandir Ke Samne, Bangali Chouraha, Indore – 452016