Effective Date: 23 September 2025

Welcome to Puja Shraddha.
By using our website, mobile application, or any of our services, you agree to these Terms & Conditions. Please read them carefully before making a booking, order, or consultation.

πŸ“Œ General Terms

Puja Shraddha provides an online platform to:

  • Book Pandit Ji for various pujas and rituals,

  • Order Puja Samagri, and

  • Avail Vastu and Astrology Consultations.

By accessing or using our platform, you confirm that you are at least 18 years old or using the services under the supervision of a legal guardian.

We reserve the right to modify, update, or replace any part of these Terms at any time. Continued use of our website or app constitutes your acceptance of such changes.

πŸ“Œ Scope of Services

All puja and consultation services listed on Puja Shraddha are performed by independent pandits, astrologers, or vendors registered on our platform.
Puja Shraddha acts as a facilitator to connect users with verified service providers and is not responsible for their individual conduct or outcomes.

Service availability depends on:

  • Location and timing,

  • The consent and schedule of the assigned Pandit Ji or vendor, and

  • Completion of payment, where applicable.

While we ensure authenticity and quality, the results of rituals, remedies, or consultations cannot be guaranteed, as they depend on individual faith and belief.

πŸ“Œ Bookings & Payments

  • All bookings must be made through our website, mobile app, or authorized communication channels.

  • Full or partial payment (as applicable) must be completed at the time of booking.

  • We use secure, encrypted third-party payment gateways to process all online transactions.

  • Puja Shraddha is not responsible for delays, failures, or errors caused by payment processors, network issues, or third-party systems.

Digital payment confirmation is considered valid proof of booking.

πŸ“Œ Pricing, Modifications & Offers

All prices, packages, and offers for puja, consultations, and samagri are displayed transparently on our platform.
Prices may vary based on:

  • Location,

  • Duration, and

  • Vendor availability.

Puja Shraddha reserves the right to revise prices or discontinue promotional offers without prior notice.

πŸ“Œ Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation/Return & Refund Policy.
Refunds, if applicable, will be processed within the timeline mentioned in that policy.
Bookings cancelled after a service has begun may not be eligible for refund.

πŸ“Œ Shipping of Puja Samagri

For users who order puja samagri, shipping and delivery terms are covered under our Shipping Policy.

We are not liable for delivery delays caused by courier partners, natural calamities, strikes, or other unforeseen circumstances.

πŸ“Œ User Responsibilities

You agree to:

  • Provide accurate personal and booking details (name, address, contact, date, and service type).

  • Refrain from fraudulent activity, misuse of services, or providing misleading information.

  • Use the platform only for lawful purposes in accordance with these terms.

Violation of these terms may result in cancellation of your booking or permanent suspension of your account without refund.

πŸ“Œ Limitation of Liability

Puja Shraddha acts solely as a service facilitator and will not be liable for:

  • Personal outcomes or results of rituals, astrology predictions, or vastu consultations.

  • Losses, damages, or delays caused by third parties, vendors, or unforeseen external events.

Our responsibility is limited to ensuring a seamless booking process, coordination with service providers, and reliable customer support.

πŸ“Œ Intellectual Property Rights

All content, text, graphics, images, logos, and digital assets available on Puja Shraddha are the exclusive property of Puja Shraddha or its licensors.
Unauthorized copying, distribution, or modification of our content for commercial purposes is strictly prohibited.

πŸ“Œ Mobile Application Use

When using our mobile app:

  • You agree to allow the app to access limited permissions (such as notifications or storage) necessary for proper functionality.

  • You shall not attempt to modify, reverse-engineer, or misuse the app or its components.

We may offer updates or new features, which will be subject to these same terms.

πŸ“Œ Termination of Access

Puja Shraddha reserves the right to suspend or terminate user access without notice if:

  • Any fraudulent, abusive, or illegal activity is detected, or

  • Terms & Conditions are violated.

Upon termination, all obligations accrued before the date of termination will remain in effect.

πŸ“Œ Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes arising shall fall under the exclusive jurisdiction of the courts of Indore, Madhya Pradesh.

πŸ“Œ Contact Us

For any questions or concerns related to these Terms & Conditions, please contact us at:

πŸ“ž Phone: +91 9993020060
πŸ“§ Email: info@pujashraddha.com
πŸ“ Address: 1, Sooraj Nagar, Kelamata Mandir Ke Samne, Bangali Chouraha, Indore – 452016