Effective Date: 22 September 2025

At Puja Shraddha, we are committed to delivering your puja samagri and spiritual products quickly, securely, and with utmost care.
This Shipping Policy explains our order processing, delivery timelines, charges, and customer responsibilities for all orders placed through our website or mobile app.

πŸ“Œ 1. Order Processing Time

  • All puja samagri orders are processed within 24 hours of order confirmation.

  • Orders placed after 5:00 PM will be processed on the next working day.

  • Orders are not processed or shipped on public holidays, weekends, or during unavoidable circumstances such as strikes or natural calamities.

  • For Pandit booking or consultation services, digital confirmations are provided instantly after payment or booking confirmation (no physical shipping involved).

πŸ“Œ 2. Delivery Time

  • Orders are typically delivered within 3–7 business days, depending on the delivery location.

  • Local deliveries (within Indore and nearby areas) are usually completed within 1–2 business days.

  • Remote or rural regions may take additional time based on courier service coverage and accessibility.

  • Delivery timelines are estimates and may vary due to logistics or external factors beyond our control.

πŸ“Œ 3. Shipping Charges

  • Standard shipping charges are automatically calculated at checkout based on order weight, value, and delivery location.

  • Free shipping may be available during promotional campaigns or for orders exceeding a specific value (as mentioned on the website).

  • Any additional delivery charges, if applicable, will be clearly displayed before final checkout.

πŸ“Œ 4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp.

  • You can use the provided tracking number to monitor your shipment status in real time.

  • For any tracking-related issues, you may contact our support team for assistance.

πŸ“Œ 5. Delayed Deliveries

While we partner with trusted courier services, certain delays may occur due to:

  • Adverse weather conditions,

  • Festivals or national holidays,

  • Transport strikes, or

  • Courier network disruptions.

In such cases, we will proactively communicate the delay and make every effort to ensure timely delivery.

πŸ“Œ 6. Damaged, Missing, or Tampered Packages

If your order arrives in a damaged or tampered condition or with missing items, please notify us within 24 hours of delivery.
Provide supporting photo or video proof, and our team will investigate the issue promptly.
Upon verification, we will arrange for a replacement or refund as per our Return & Refund Policy.

πŸ“Œ 7. Serviceable Areas

  • Puja Shraddha currently delivers across India through reputed courier partners.

  • Certain products may have regional or logistic restrictions (e.g., fragile or perishable items).

  • These restrictions, if applicable, will be clearly displayed during checkout.

πŸ“Œ 8. International Shipping

At present, international shipping is not available.
However, we are working toward expanding our delivery network globally in the near future.

πŸ“Œ 9. Customer Responsibility

Please ensure:

  • The provided delivery address and contact number are accurate and reachable.

  • Someone is available to receive the package at the mentioned address.

  • Failure to accept delivery or provide accurate information may result in additional charges or order cancellation.

πŸ“Œ 10. Contact Us

For shipping-related assistance or queries, please reach us at:

πŸ“ž Phone: +91 9993020060
πŸ“§ Email: info@pujashraddha.com
πŸ“ Address: 1, Sooraj Nagar, Kelamata Mandir Ke Samne, Bangali Chouraha, Indore – 452016